Webafrica debitted me R799 without my consent

My experience with webafrica has been disgusting. I spoke to craig regarding an upgrade.he puts me on this upgrade without my consent. Then the next day i received sms so i contacted webafrica. Spoke to consultant who then put me thru to zolani the manager. He says he cannot change my plan yet i explained to him the reason of what happend. I then wanted to cancel my services coz i was geting no where with Zolani. After a while he then trf me to kiara whom i had to explain everything to her again. She advised me that she changed it back to my normal package of R429 and that i wont be changed anything coz its only one day that the upgrade took place. She even screen shot the change and sent to me on whatsapp. Then on the 1 jan i see they debitted R799 out of my account. Try contactn them on whatsapp its a nightmare. Spoke to 2 ppl who sed will trf me and didnt. I called there is no option for billing querys wen back on the website had tp change the plan back to my oroginal one which says still pending update. But hw can webafrica loe and mislead a customer then debit me out without my Consent. This service is disgusting and i asked for a call back which im still awaitin for