WEBAFRICA DEBITED US MONEY FOR SERVICE THEY NEVER RENDERED AND REFUSE TO REFUND

Webafrica, with their Head office business adress which is Block E, The Boulevard, Office Park, Woodstock, Cape Town, 7925, South Africa, is the worst company and ******** to do business with.

My daughter Masego Msomi app**** for the fibre connection in first week of April this year, immidiately they debited R749 from her account which they said is connection fee, something we understood and hoped to have the internet soonest,.

Month wentby with no connection nor communication, everytime we tried to make followups, you can only communicate through a robot on whatsup, a robot that you can spend 3 days still struggling to be connection to an actual agent so that you can make follow-ups, the day you manage to communicate to an agent, they will make promises that they wont deliver.

In May again they debitted another R749, still we are not connected and they debited her for the second time, towards, the end of May, she cancelled the order because her money is taken for no service at all. she asked for a refund, they asked for bank statements to prove their debit, she sent both proves for April and May.

Todate, they refunded only one amount and they are refusing to refund the other amount.

This is a company of ******** and *******. we want that money refunded, they did NOT provide us with any service whatsover.

Ivy Msomi Masego's mom