WebAfrica - Debit Order works fine. Zero internet!

I have signed a new contract from middle May. I have no internet due to a technical error. Money is being deducted from my account. The customer service literally feels like a ping pong exercise. I keep repeating my problem and the person on the other side gets all concerned and either lodges a new ticket or forwards me on to another department where the same thing happens. After two days I call again and the same thing happens. No action just lodging of tickets. Bit strange. The deduction on my account works fine though! I wonder if the call center guys are writing on invisible ink saying - oh customer - I will show you...hahahah!!