WebAfrica debit clients for un-delivered internet services- Brackendowns

I have not been having service from WebAfrica since the 30th of October 2022 because of Vumatel issues of which i have nothing to do with. Two weeks into November 2022 still no service, so I decided to cancel my subscription because I could not continue to pay for a data service while I am also spending money on data because of no service. So WebAfrica said that I need 30 calendar days to have my service canceled and they will still debit my account. My question is what service do they debit me for because there was never service since the 30th of October 2022 to date (I just checked this morning and there is still no service in my area- Brackendowns). So they went on to debit my account last night and I reversed it because I have canceled my subscription and returned their router.