Webafrica

Webafrica and vumatel

I've been with webafrica for 3 years no problem with the services ,I got debited and my service was never interrupted, But I wanted to change from a debit order to pay as you go,then it started....

The agent I spoke to over the phone told me ,once I cancel my subscription they will send me an easypay number and IL have my services connected once I pay...... But it turns into the worst service known to mankind .

I called at the end of April to change my services from the debit order to pay as you go easypay services ,as per conversation with the agent ,she advised she has canceled my service and she will request that it gets changed over to pay as you go once cancellation was done .......

so 1st of June 2024 I was debited and a few days after my service was cut,so I called to find out if I was debited why is my services cut and let it work till the end of the month ,and from July I can use the pay as you go service, and it was said it was a mistake and IL get a refund for that ,

I also asked for the easypay number so I can get services back online ,with over 30 calls and spoke to about 50 agents on WhatsApp,I finally get an easy pay number on the 5th July after a month ,so on the 6th July I went and paid ,I get a automatic response on emails sms to say IL be contacted in 5 days to schedule installation,so I called in again and they said because there is a existing router it will take 72 hours for the funds to be allocated.so it's another wait , already frustrating because every 3 days I must call or chat to agents and repeat myself

I waited 3 days and still nothing , I sent a message on whatsapp to find out about Why my services where not back online ,they tell me they don't see payment reflecting on my account

well someone from webafrica ended up cancelling the order that I paid and made another order with another easypay number,and I'm Requested to pay again .

So now ,I'm pending on a Credit for June debit order ,I paid on 6 July again with an easypay number which was sent to me and now they want me to pay again ,and I don't have any services for 2 months ,

According to webafrica agents vumatel needs to allocate funds and they been sending emails everytime I contacted then for an update

It's the 10th August still not services no response on email nothing

I don't see whats so hard that takes 2 months

Simple process .......

1 .Cancel My services 2 ..send me a easypay number 3 ...I pay with the easypay number that was sent to me. 4 ....once you receive payment allocate it and get the service back on .

But somewhere between webafrica and vuma there is no proper communication I don't think this is rocket science.