kF
kishwar F

1 reviews | Active since Jun 2018

05 Sept 2024, 10:35

WEBAFRICA

Hello

I have been trying to get hold of someone at vumatel or webafrica i have been chating to a robot and been waiting more then 24hrs on a agent just geting no help my firbre has been down since yesterday

STILL WAITING ON AGENT MORE THEN 24HRS

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Replies (1)
kF
kishwar F's update05 Sept 2024, 15:39
Reviewer Update
BEEN 24/72 HRS NOW NO ONE HAS COME OUT TO FIX MY FIBRE LINE I AM WITHOUT INTERNET FOR 2DAYS NOW YOU TOOK YOU MONEY WIH NO HASSLES AND YET U CUT ME OFF

***0

NO ONE HAS COME AND CHECKED AND I GET AND EMAIL WITH BELOW

Unscheduled VisitDear Kishwar Ferguson,

We would like to inform you that we have dispatched a technician to attend to your problem with Ticket ref ***0

During this visit, the technician may not necessarily require access to your residence, as it is possible that the issue can be resolved from outside your premises.

Rest assured, we will schedule a specific appointment with you in the event that access to your home is needed for a more comprehensive resolution.