WEBAFRICA!!!!!!

Let me start by stating I was a very happy customer!! Yesterday 28 June a Payment of R999 is charged on my debit card, so I contact them on their "Amazing" WhatsApp support platform., the Lady assisting me tells me it's some sort of "Processing Fee" and that a credit note will be made for this amount. Got the email with the proof that this amount is now credited, and it would take 2 - 24 hours to reflect on the System. Cool...

This morning an Amount of R769 gets charged to my account as well (this is my subscription Amount per month) which I'm okay with, However, seeing that I'm R999 in credit with them, I contact them again and the Lady assisting me tells me that the Credit note was approved by finance but not yet updated on the system and I can either use it for next month or can get a Refund, So I select the refund option, so my bank details is asked And 2 minutes later I get told that this is an mandatory amount that must be paid and the credit note can no longer be used.

What really Irritates me about this is, Your Support staff decide what goes and what doesn't, if you write a credit note to someone, you can't just cancel it because you feel like it and not even have the decency to contact me, and asking for a manager, we will have them contact you in 48 - 72 hours.