Webafrica

I've been experiencing ongoing internet connection issues with Webafrica for several months, with my internet consistently being slow or unreliable. Despite reaching out to Webafrica multiple times for assistance, they keep telling me that Openserve is handling the issue. I'm left wondering who I'm actually paying—Openserve or Webafrica? The issue remains unresolved, and I’ve never received a call from Openserve. Even today, the problem persists. I tried requesting to speak with a manager via chat but was denied multiple times by an agent named Francois D. He provided me with yet another reference number, which is frustrating because I've received numerous reference numbers in the past, and Openserve has never followed up within the 24 to 72-hour timeframe they promised. I'm paying for a service I can't use, and despite their price increases, their customer care is appalling!!!!! I want answers and this fixed and to be compensated for all my troubles