MM
Marco M
1 reviews | Active since Mar 2009
09 Jul 2020, 13:42
Webafrica cuts me off but I owe nothing!
Webafrica has cut me off for non-payment (despite the fact that I've paid) and sends me a link to 'Pay Now' to get reconnected. The link takes me to my account that says there is R0.00 outstanding. This of course means I CAN'T pay - and CAN'T REACTIVATE my service that has been erroneously cut off. Webafrica doesn't respond to calls, emails, or WhatsApps - so I am now on Hello Peter trying to attract their attention.
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Replies (2)MM
Marco M's updateReviewer Update
10 Jul 2020, 08:52Webafrica has cut off my Fibre line BY MISTAKE during the national lockdown, destroying my business and costing me thousands every hour. Their consultants have sent me from pillar to post, with no hope of resolving the issue so far. I am in danger of losing my house because of Webafrica’s incompetence.
MM
Marco M's update10 Jul 2020, 08:52
Reviewer Update
Webafrica has cut off my Fibre line BY MISTAKE during the national lockdown, destroying my business and costing me thousands every hour. Their consultants have sent me from pillar to post, with no hope of resolving the issue so far. I am in danger of losing my house because of Webafrica’s incompetence.
MM
Marco M's updateReviewer Update
11 Jul 2020, 08:16Webafrica - due to their accounting error - has caused my fibre line to be blocked by Openserve. Webafrica has totally washed their hands of the problem, despite acknowledging that they are at fault, and tell me I must deal with Openserve directly. Openserve does not deal with the public. Webafrica is causing financial collapse in my household and I have no recourse.
MM
Marco M's update11 Jul 2020, 08:16
Reviewer Update
Webafrica - due to their accounting error - has caused my fibre line to be blocked by Openserve. Webafrica has totally washed their hands of the problem, despite acknowledging that they are at fault, and tell me I must deal with Openserve directly. Openserve does not deal with the public. Webafrica is causing financial collapse in my household and I have no recourse.