WebAfrica Customer Zone lousy service!!!!

First I would like to state categorically that their customer service process is utterly disgusting. There is no call centre where you can converse with a live person, instead you have to log onto their customer zone page. On this page you are subjected to pages requesting your details, then endless menus to select the type of assistance you need. You are then told to wait while they assign an agent to you. This can take up to 10 mins. if you choose a live chat you are again subjected to a long wait. Eventually after confirming your identity again you relate your long sordid story. You are asked to wait, again.

Many a time you get a msg that says you have not béen active on the chat so they are going to EndChat and if you want to reinstate then press "help" and the chat will be reinstated with an agent who will have access to your previous chat. They then end the chat.This is NOT true as the new agent tells you they cannot access the chat and you have to start afresh.

Since your query has not been resolved, you reinstate the chat by going thróugh the long process you have undergone. and you are again asked to wait.and chat is ended, again. This can happen up to 4 times, which is what happened to me. There is no way for you to escalate, and sometimes you go through a bot which is no help at all as it is a repeat of the same process. This is the lòusiest and utterly disgusting service if you can call it that. As I write this review, I have been at it, submitting bank statements, proof of payment messages for the past 5 days and still no resolution . By the way they ask you for your cell number but no one ever calls you.

I am disillusioned and frustrated . I intend to cancel my service and encourage everyone I can to do the same.