Webafrica customer support is beyond USELESS

No customer support at all! No phone number or email whatsoever! Can only report issues through a WhatsApp number which took 7 hours to respond. Tried to report a fibre issue in Scottburgh, only to be told it’s router settings and I must change it. Eventually consultant acknowledge there’s an issue in the area but doesn’t do anything about it. No reference number. No timeline for repair. NOTHING! And still has the audacity to ask me to rate his service. 36 hours later and still no fibre connection and none the wiser. Absolutely useless. Will be changing fibre provider ASAP.