WebAfrica customer service sucks

The WebAfrica customer service is very poor. This is teh third tiem in as many years that I have been disappointed with their customer services. My last experince in the last week is a final straw. 6and a half days and still no resolution to my internet being down. First of all it took 2 hours on webchat to log a fault even though I told the agent what the problems were at the beginning of the chat. Then tI receive a message to say fault had been closed. But I still didn't have internet so spent another 2 hours on a webchat with an agent that told me that the fault was closed because there was an outage in the area. I asked How can the fault be closed if it hadn’t been fixed? Agent rep**** There issue is at the exchange, we do not log faults for outages, they are aware and working on restoring the connection. When I called a couple of days later as still no internet the agent was surprised as he said there was no outage. He then registered another fault and 7 days later I am still waiting for a Frogfoot engineer to attend and fix the problem. AND neither WebAfrica nor Frogfoot can tell me when an engineer will attend. Another interesting issue is that when you get a call logged with Web Africa, they ask you to rate their service. BUT when you click relevant poor button, it goes nowhere! So I suspect poor scores don't get recorded