WEBAFRICA - CUSTOMER SERVICE SUCKS!

I would give no stars if possible!

We first got our fiber line in mid-May, seeing a deal of R399 for a fiber line of 10mbps download and 5mbps upload which we started the process, after about a week we had the fiber line installed and was waiting for the router so we had not been able to use any internet but was still charged for it (pro-rata).

We got intouch with a Heinrich Dourie from webafrica as a Retention Specialist, he managed to get our router to us that day and debit us of the pro-rata fee.

During the next month of July i received and invoice from webafrica of R1440 and on the invoice it stated it was a claw back for cancelling which i never did, i contacted Heinrich as he helped us with our previous situation and it took over a week for him to email me, he then stated they charged cancellation due to non payment but i did pay and even sent the proof, after i sent proof and back and forward of emails he promised he would get this sorted and give us a free month of fiber.

Since then it has been 4 weeks and i have asked a number of times to be contacted but no body has contacted me but invoices are still being added to my account i now owe R1645 for absolutely nothing, no body is contacting me and when i contact webafrica no body knows what is going on. i have had it with webafrica, im tired and the customer service sucks. if someone can help please, my livelihood depends on me having fiber.