WEBAFRICA CUSTOMER SERVICE = GHOST-TOWN

<p>I enquired on the 22nd December about getting a fibre connection installed and was told once all the forms were in, it would take about 48 hours to get connected. Hmmmmm.... Well let's actually make that 612 hours and counting - with intermittent promises of "we will get back to you shortly'' (ranging from 6 days to not at all) and other tales of passing the buck such as, "oh, we will get someone from our operations department to contact you", (yes you guess it) "shortly". The days have gone by.. silence, nothing. Calling their customer service line is another hopeless joke as no-one answers and when they do they pretend there is no-one there and then hang up. As for the "LIVE" chat - what an insult. I urge you to try it right now, it is also useless. No-one answers on it, it is more of a "DEAD" chat, moribund and utterly lifeless. It keeps spouting "All our agents are currently busy" and then closes the session on you, leaving you more frustrated than you were when you tried to use it. I can feel myself ageing slowly in this silence. Yes, if you are thinking about signing up with Webafrica be prepared for The Ghost-town where tumble**** doesn't even move. Its deathly, I can assure you. If they keep going like this, I expect Webafrica's customer base will become emptier and emptier and finally after the company closes all that will be left is the person closing the door and switching off the lights on what "could have been". </p> <p> </p> <p>SERIOUSLY SHOCKING SERVICE - NOBODY CARES AT WEBAFRICA</p> <p>A very disappointed and very annoyed</p> <p>Alan Hynes</p>