Webafrica customer service appalling

Item: Webafrica
Rating: 1
Author: Charles G

I have not had fiber service since yesterday 18:00. Not a message to update the customers, no way of contacting them at all to log a service challenge. It is now Monday 09:00 and not communications and no way to contact them at all. Appalling customer service, thinking of switching to an alternative service provider

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Charles G's updateReviewer Update

09 Oct 2023, 09:01

Their email response to follow, and the beauty of it all the links do not resolve or assist in providing information to assist to understand the severity of the issue. Super ***********.

Please note that this is an unmanned mailbox and no longer in use.

We have decided to spruce up our service by switching all our support to WhatsApp Live Chat. You will thus not get a response through this mailbox.

We have a support team standing by on our WhatsApp to assist with your every need.

Let's get chatting:

Simply add *** to your WhatsApp contacts and WhatsApp “Hi” to start the conversation.

WHATSAPP SUPPORT HOURS:

Mon-Fri: 7:30am-8pm;

Sat, Sun and Public Holidays: 8am-6pm

Need a quick answer? Check out our helpful articles by visiting our Support Platform

What are Webafrica's Peak Network Times?
https://knowledge.webafrica.co.za/index.php/knowledge-base/what-are-webafricas-peak-network-times

ADSL Hourly Usage Reporting Explained
https://knowledge.webafrica.co.za/index.php/knowledge-base/adsl-hourly-usage-reporting-explained

Troubleshooting Fibre: No Connection
https://knowledge.webafrica.co.za/index.php/knowledge-base/troubleshooting-fibre-no-connection

Charles G's update09 Oct 2023, 09:01

Reviewer Update