WEBAFRICA, customer service and payment issue.

Webafrica has continuous bad customer service. I recently added a new service. Their payment portal initially would not let me pay for my start up service. Which has since been resolved with customer service after hours. We are now at my first billable month and they firstly attempted to charge a card which is not listed as either my primary or secondary card on the account. Their payment portal has not allowed me to correct this. When reaching out to customer service. The agent insinuated that I might not have enough funds to complete the transaction which is not true. I even sent proof of funds. I have been passed around for the past 2 day and told to try again later. I advised the agent I work from home and you will terminate the service if this is not resolve but displayed no empathy or apathy for the situation. I then requested to speak to a supervisor as I was told to try again later for the second time with no resolution. I was advise there are no supervisors. Surely your company needs to have leadership in place for issues. I SAY THIS WITH DEEPEST REGRET YOU GUYS ATTEMPTED TO CHARGE A CARD WHICH IS NOT LISTED AS ONE OF MY PAYMENT METHODS THAT IS HIGHLY CONCERNING AS MY DATA SECURITY IS NOT SECURE ENOUGH WITH WEBAFRICA. I am yet to have the opportunity to complete this payment. Due to your online customer service being trash and payment portal being a lackluster one to say the least