Webafrica Customer Service

I have been receiving notification from this provider since the 23rd of August stating that we are live and payment needs to made in order for installation to proceed. After making the payment on the 27th of August, they called to confirm installation 9 days later (today). They then arrive (late) only to tell me that they will need to postpone my installation as our area is not live.

I cannot accept this as my direct neighbors are live since Tuesday last week with n issues. hey then informed me that it is impossible for anyone to be live. and they will postpone this installation till further notice, I will then need to wait an additional 72 hours to 2 weeks from today in order for them to get back to me regarding my installation.

I then reached out to the whatsapp service (which is of no use whatsoever, as response time is ridiculous), only to be told that the installation was postpone for no reason whatsoever. I had even called in for speak to an agent, but to no surprise I was placed on hold and told there is nothing she can do and the call was dropped in my ear. (Rude Much)

This is super frustrating as I had to take unpaid leave for this installation to take place today, also having to pay them their fee and my additional LTE fee in order to have some form of internet running through my premises, (very costly).

This is really unacceptable as now I have to be prepared to put in another days unpaid leave to make provision for this again.