Webafrica Customer Service

Today I received a message stating that my service has been suspended due to my account being in arrears.

Webafrica's what's app service adviser attempted to assist me to get the service reactivated. The service assistant was extremely unhelpful and assisted me with a attitude stating that there is nothing they can do and I must just wait "Finish and Klaar". No explanation was provided.

I have a debit order which has gone off, without fail, on the same date each month. As a loyal customer paying for service, this is certainly not the service I expect. I have been with many other service providers and I have never received this unsatisfactory level of service.