SM
Shane M

1 reviews | Active since Mar 2020

19 Jul 2021, 10:21

Webafrica **** customer service

On the 17th of February 2021 I was called and told that installation would happen the next day the 18th of February 2021. I took a day off for that day and waited whole day for the installation guys to turn up which they didn't i then called in the next day to ask whats happening and I was informed by by the employee that I would be contacted soon.

From the 19th of February 2021 until the 23 of June 2021 i have heard nothing from webafrica at all. On the 23 of June i called in to webafrica again and explained to the guy on the phone that im still awaiting installation he told me i would be contacted within 24hours with regards to installation.

Since the 23 of June 2021up until today i once again have not heard a word from webafrica. I called in this morning and was on the phone for 27min spoke with customer services i was put on hold as he was contacting vuma i then ran out of airtime and my call was disconnected. Webafrica hasn't made any attempts to contact me back at all yet not a single call or a email or a text message nothing at all and i have already paid them in January 2021 for a pre-order of **** service.

If i could give ZERO STARS i would webafrica has **** customer service.

0
Replies (0)