Webafrica Customer 'NON'-Service and Billing

Well I am continually told to quit Webafrica by someone in the industry, BUT the problem is all my accounts and verification are linked to this account. And having recently moved and had the trouble of trying to change my physical and postal address has been a nightmare of note I just do not have the energy to go through it all for a change of ISP as there does not seem that one ISP is that much better than the next when you check the reviews, On chatting to a 'LIVE' agent (thank goodness he/she/it was not a DEAD agent or I really would be ****ked! I am now informed that they cannot see anything on the system as the account has been terminate! I asked by whom and when but still no response. I can see this is going to be a long process. Even the LIVE agents on a WhatsApp are impossible to get logical responses from. What has happened to Customer Service in this country? We have no power nor avenues to complain and call out these companies to change their ways.