Webafrica customer care a disappointment

As of my last review dated 02/07, Webafrica has not responded and scores on my hard earned money by ripping me off by running me on a smaller package of 20/10 but charged me for a 40/10. They were quick to upgrade and charge accordingly, but to downgrade was a total disaster with screenshots as proof with there consultant that all is in order. Never the less I will be changing this provider soon and have informed all family, colleagues and friends of what has happened and how I battled to get in contact with this provider to resolve this matter.