WEBAFRICA - COSTING ME MORE MONEY THAN THEIR WORTH.

NO RATING!!!! This company is worse than Telkom. I have been trying to cancel my subscription with this company since May. Their month-to-month basis means, if you miss a payment you go in arrears and they switch off your WIFI until you paid your arrears balance. So basically you are paying for a service that was switched off. Even though I paid my arrears balance four days ago my service is still off. Payment received, account owing on zero but service is still off. I have tried since the 30th of June to close this account, on the website it refers you to WhatsApp to close the account and on WhatsApp they refer you to the website. My husband took over and tried to help, they refused to help him cause its under my ID. When you ask the consultants any form of question regarding their process or procedure they send you a link to the terms and conditions! If you ask them to close the account, they transfer you from pillar to post. Yesterday 06/07/2022 I went on to my Whatsapp at 07:46 I got put through to an agent by the robot at 08:56 the agent then transferred me to the correct department at 09:17 I only got through to an agent at 15:45, because I got distracted at work between 16:08 and 16:16 this guy ended the chat, despite the fact I have asked to have my account closed and I have waited the whole day for him. I am suffering a financial loss due this company, and will rather see this company close down before seeing my enemy receive service like this, its appalling.