Webafrica continues to bill me for a cancelled LTE line despite written confirmation

I am extremely disappointed with the service I’ve received from Webafrica.

I cancelled my LTE line on 4 November after installing fibre. The agent who assisted me confirmed in writing that I would not be charged for both services and even advised that I could email her directly if any double billing occurred.

Despite this, Webafrica only processed the cancellation on 1 December on their side — almost a full month after I cancelled — and they continue to insist that I am responsible for the LTE charges for this period.

I sent the agent and her manager all the proof, including previous conversations confirming that I would not be billed for both services. Yet the manager still claims I am liable.

This is unacceptable and feels completely dishonest. Customers should not be penalised for internal delays or miscommunication, especially when written proof exists.

I would appreciate urgent resolution and a full refund for the LTE charges billed after my cancellation request.