WebAfrica Complaint

I have been having billing problems with them since I've been on the network. My service has been "cancelled" before even though I uploaded a proof of payment. Then they charge you clawback fees and R209 for a new sim. REGARDLESS of the fact that your old sim was still working. I was originally under the impression that there will be a debit order on my account, so was very suprised to find out that they never debited my account. So when trying to get a hold of billing, I was unable to...for a whole wee**** They cancelled and I had all these new fees... After speaking to a gent at their billing department eventually he ensured me that there was no extra fees (Sim R209/Clawback R500) as he could see that I logged complaints and no one got back to me, AND i did make payment to prevent cancellation. NOW no one could find that phone recording last week. Last month I did pay late (I honestly forgot about the payment) and got a bill for R1904 after being cut off. I paid the amount and still thought that atleast August is paid for as I only had to pay July. Got invoice, have to pay R845 for August. I've paid for August, AND the R209 sim fee as well as the R500 Claw back is STILL on my account so these also have to be credited or removed and my statement fixed. I've phoned, I've emailed, and I have been waiting for an answer from Billing....

NO ****** answer only sms's telling me that my service will be cut.

Really bad customer service. But the sales staff are brilliant, they get you into this mess.