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roxi.cogan roxi.cogan

1 reviews | Active since Mar 2017

14 Aug 2017, 12:31

Webafrica

<p>The amount of bad reviews i have written about this company is overwhelming!&nbsp;&nbsp;</p> <p><strong>I live in SA where the service industry is genuinely not up to standard... But this is by far thee worst expereince i have ever expereinced- this includes Home affairs &nbsp;or any government &nbsp;department in SA!!!!! who thought that was possible- webafrica somehow managed to be far far worse!</strong>&nbsp;</p> <p>I expereinced 3 months of NO internet, Webafrica could NOT assist me, they never called back, for days i would e-mail and they would not respond or call me bac**</p> <p>When they did call once in a blue moon different people would call me back so I would have to go through the entire story again.. who knows how in the 21st century they don't log the issues on tickets on the same profile.. ****** useless!&nbsp;</p> <p>I paid gfor April and May although I DID NOT HAVE INTERENET AT ALL!!! i did not pay june &nbsp;as i said &nbsp;and explained to the so called manager Mujeeb, and Gary Nero as<strong> I am not paying for a service i am not receiving</strong>. i mean that just so nonsensical it is ridiculous.. they did not even offer to refund me for the 2 months i paid and received no service...&nbsp;</p> <p>They even had the audacity to tell me that I need to pay for my OWN technician to come and have a look at their router.. can you beleive it??&nbsp;</p> <p>This was the last straw I cancelled my account in the beginning of July !!! i only recived a response from the conservation department in August!&nbsp;</p> <p>I am now being continuoaly <strong>harrassed</strong> by the accounts department stating i owe money for June and july AND August!!!!!!! I cancelled in the beginning of July idiots! and your so called managers knew i wasn;t paying untill my interner is up and running.. i mean wht the hell would you pay for NOTHING!!!!!!!!&nbsp;</p> <p>i am honestly am so flabberghasted at this pathetic service. I &nbsp;have mailed the so called mangers Mujeeb and Gary Nero NUMEROUS times and yet as per usual they cannot even be bothered to reply!!!!&nbsp;</p> <p>I have no idea how their average rating is 2..it should be ZERO&nbsp;</p> <p>Leave me alone web africa</p>

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Replies (1)
Webafrica
Webafrica's reply14 Aug 2017, 16:55
Official

Hello ,

Thank you so much for your enquiry.

We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah