JP
Julia P
1 reviews | Active since Jun 2014
28 Feb 2023, 11:08
WebAfrica Client Service sucks!!!!! client code is GVA39
I have been complaining about not having internet. the only way to get through to these people is with whatsapp or their chatBot on their website. You you wait for our without an agent getting back to you. It has been months now. I do not have internet access. I am fed up and gatvol. My client code is GVA39
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Julia P's updateReviewer Update
28 Feb 2023, 13:41So WebAfrica says they have billed me for December. normally when you do not pay they cut your connection. I never said I wanted connection. More so, there was 0 bytes used for December which they want me to pay before they reconnect me. How ridiculous is this?
So why did they connect me when I haven't paid. DSTV works the same way, they won't go ahead and charge you for the month when you haven't paid.
WebAfrica is full of **** and they are ********.
They sent me chats from their side only showing that an agent tried to contact me. Mind you this is four hours after I had been on their whatsapp and their website chatting to that useless Robot. I send them screenshots of the chats that includes my chats to them they say they are sorry but that was the only time they could respond. So now they are not pinning the thing on me not responding anymore, but they are going to bill me still.
So why did they connect me when I haven't paid. DSTV works the same way, they won't go ahead and charge you for the month when you haven't paid.
WebAfrica is full of **** and they are ********.
They sent me chats from their side only showing that an agent tried to contact me. Mind you this is four hours after I had been on their whatsapp and their website chatting to that useless Robot. I send them screenshots of the chats that includes my chats to them they say they are sorry but that was the only time they could respond. So now they are not pinning the thing on me not responding anymore, but they are going to bill me still.
JP
Julia P's update28 Feb 2023, 13:41
Reviewer Update
So WebAfrica says they have billed me for December. normally when you do not pay they cut your connection. I never said I wanted connection. More so, there was 0 bytes used for December which they want me to pay before they reconnect me. How ridiculous is this?
So why did they connect me when I haven't paid. DSTV works the same way, they won't go ahead and charge you for the month when you haven't paid.
WebAfrica is full of **** and they are ********.
They sent me chats from their side only showing that an agent tried to contact me. Mind you this is four hours after I had been on their whatsapp and their website chatting to that useless Robot. I send them screenshots of the chats that includes my chats to them they say they are sorry but that was the only time they could respond. So now they are not pinning the thing on me not responding anymore, but they are going to bill me still.
So why did they connect me when I haven't paid. DSTV works the same way, they won't go ahead and charge you for the month when you haven't paid.
WebAfrica is full of **** and they are ********.
They sent me chats from their side only showing that an agent tried to contact me. Mind you this is four hours after I had been on their whatsapp and their website chatting to that useless Robot. I send them screenshots of the chats that includes my chats to them they say they are sorry but that was the only time they could respond. So now they are not pinning the thing on me not responding anymore, but they are going to bill me still.