Webafrica clearly don’t need clients.

We placed an order in September last year. Fibre was still being installed in the area. In November I got the installation team from Metro Fibre to install the cables and point to the house while we wait for activation. I called in December and in January for an update and i keep getting told its not ready yet. I decided now in February to call Metro Fibre and I find out that our area has been active since the 19th of December, and Web Africa just cancelled the order we placed. We went online and placed a new order. We had a team come out last week to install a box, and they said when there are three lights showing please contact Web Africa to let them know. That sounds simple enough right? Wrong. I tried calling the *** number a few times. I keep getting placed on hold for over an hour with no one assisting. The voice prompts on this number recommend the “super-fast WhatsApp support line”, more like the super deceiving WhatsApp support line. I have been “on hold” on their WhatsApp support line since the 8th of February. Every time I actually get hold of a consultant they do not assist; they just send a message that they are going to “transfer” me to an agent that can help. Then I get a message that all the agents are busy or unavailable. I have also received numerous messages on the WhatsApp chat that I will get a call back, which of course never happens. If this how is they treat potential clients, I would hate to know how they treat their actual clients.