Webafrica Clawback

I have sent the following ticket below and have tried to receive feedback yet nothing except for an SMS saying pay balance to avoid service disruption in 24 hours. Ticket number Ticket ID: 783812 - my account number AYX81:

" Clinton Southgate - Client

03/09/2019 12:29 Gooday

I have te same issue as this person logged on Hello Peter. I was also not informed or signed any contract for when signing up about it. All I know is that the packages offered which were lower than R530 had to buy their own router. I now make use of your (Webafrica) fibre and don't need LTE. Why are you billing me R2000 for a contract I did not enter into?

https://www.hellopeter.com/webafrica/reviews/claw - back - fee - on - router - ***

Regards Clinton "