WebAfrica claiming money for service /data not rendered

In Jan 2019 I enquired service from WebAfrica as I am staying in an area where there is no fibre. I am based in Pretoria and they are based in Cape Town.

I received a quotation from WebAfrica which I accepted and the first installment was paid. After the second month I tried to reach them via their electronic call centre and telephonically but with no success. Each time I stated that I need the modem / router, which I never received.

In May 2019 I cancelled since then I have been bul**** by WebAfrica to make payment to service which I never received. I never used their data as I did not have a modem / router which I required.

According to me this matter was resolved at the end of 2019.

In January 2020 I was informed that I will be handed over as I owe them an amount of R468 - for service / product which I never received.

Today I was informed that I was handed over and that this will effect my Credit Score.

I humbly request hellopeter to intervene as I never received any data / product or service from WebAfrica.

Regards