WebAfrica Cheats
Had a deal with WebAfrica for a 100GB LTE package, which I ended in October 2018. I opted for Uncapped Fibre of R619 pm, yet on the 27th October when the fibre was installed the saleslady told me as soon as the fibre is up the LTE would be cancelled.
Lo and behold come November I'm charged for the LTE. Even if I clearly stated what the saleslady said and that I said I cannot afford both. Of course, I was apparently credited back for the LTE that wrongfully came through in November, but now my fibre was just cancelled out of nowhere. Havent been credited though and its been 4 days!!
Also, It's been a week of not doing work because of no internet.
Webafrica seems like an amateur company that doesn't know what they are doing. Senior operator from OpenServe promised that my problem with fibre line will be escalated, yet nothing till now.
I hope I'm getting my money back for the days I couldn't use any data. Think I'm changing ISP very soon!!
Horrible service!!
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica