Webafrica charging R2,959.91 for a router I NEVER received!

Item: Webafrica
Rating: 1
Author: Tabiso M

Webafrica’s billing department is a nightmare. They are demanding R2,959.91 from me for a service I never used and a contract I never started. When I app**** last year, they asked for a R250 activation/delivery fee. I never paid it, so I never received their service. I have been a Vox Telecom customer on my Vuma line this entire time. Now, they are trying to charge me: R999 for a router that was never delivered to me. R999 for a "cancellation fee" for a service that was never activated. Nearly R1,000 in monthly fees for data I never used. I have told their agents repeatedly throughout 2025 that I am with Vox, but they refuse to listen. This is pure harassment and predatory billing. I do not owe Webafrica a single cent. Clear this balance and stop calling me immediately! ***

Helpful (0)

Replies (1)

Webafrica's replyOfficial

20 Mar 2026, 07:18

Hi Tabiso.

Thank you for providing all the details regarding your billing concern. We completely understand how frustrating it must be to receive charges for a service you never activated and equipment you never received. Your experience is important to us, and we want to ensure it is handled correctly.

We’ve arranged for our Collections Finance team to review your account and all related charges, including the activation, cancellation, and data fees. They will be in touch directly to discuss the invoice and outline the next steps as soon as possible. This ensures the matter is properly reviewed and resolved.

In the meantime, please rest assured that your case is being prioritised, and you do not need to take further action until our team contacts you. We’re committed to making this right and ensuring clarity on your account.

Warm regards,
Webafrica Crew

Webafrica's reply20 Mar 2026, 07:18

Official

Hi Tabiso.

Warm regards,
Webafrica Crew