Webafrica charging for services they aren't providing

Cannot believe I am back here about this company again. Telkom goes down on 13 May. It affects connection speeds with a very expensive line that I'm paying for. I log a fault on 14 May and I'm am still sitting with the same problem today (almost 10 days later). Spoken to many agents at webafrica who have **** about escalating the fault. I've had no comms from Telkom and there is no way to get in touch with them either. How are we supposed to work? Why are we paying for services we don't actually get or a 3rd party is unable to help assist in terms of getting fixed??! Don't join these okes, they just don't give a s**t.