1 reviews | Active since Jul 2013
WEBAFRICA CARE ABOUT THIER CLIENTS
They dont even deserve that 1 star, they have *********** and lazy staff. I 1st spoke to them on the 20th May 2026,was assisted by Priscilla Mokgaotsi who even called me using *** number and I explained to her that I am moving houses and want to downgrade my current services fron R825 - R439, she said I should leave my new address on the chat and she never got back to me . I had to start a new chat and was told nothing was done. i requested to be transfered to her and she just kept quiet for an hour until i ended the chat. I called and spoke to Bridgetta and she hang up on me.I kept on trying the chat until on the 22nd May 2026 when I spoke to Tailyn thats the only nice person who told me his logging an order and unfortunately he cant call and advise on the feedback I have to follow up. I have been trying from yesterday morning, am frustrated , am wworkimng from home with no wifi and your useless agents transfer me from one to another.Ths morning its worse I asked Jessica to put me through to a supervisor and she said she cant and kept asking for my details then transfered me dont even know why. I m tired. All of a sudden i cant be called but the very 1st person who caalled me nolonger does, cant even talk to a supervisor!!! I want to work i have to buy data.
We fully understand how frustrating and exhausting this has been for you, especially while trying to manage a move, a downgrade, and continue working from home without a reliable connection. This process should have been smooth and well supported from the start, and this is not the level of service we aim to deliver.
We’ve reviewed your account and can confirm that the downgrade request has been successfully captured. As per our system, we are currently awaiting payment to proceed further. Please refer to the SMS and WhatsApp notifications sent yesterday, which include the payment details required to move this forward.
In addition, we have requested that the team handling the move of premises urgently follow up on your case and provide you with direct email feedback as soon as possible, so you are kept informed without having to chase updates.
If you require any further assistance, please continue engaging with us via direct message on Hello Peter, and we’ll ensure you are assisted.
Warm regards,
Webafrica Crew
We fully understand how frustrating and exhausting this has been for you, especially while trying to manage a move, a downgrade, and continue working from home without a reliable connection. This process should have been smooth and well supported from the start, and this is not the level of service we aim to deliver.
We’ve reviewed your account and can confirm that the downgrade request has been successfully captured. As per our system, we are currently awaiting payment to proceed further. Please refer to the SMS and WhatsApp notifications sent yesterday, which include the payment details required to move this forward.
In addition, we have requested that the team handling the move of premises urgently follow up on your case and provide you with direct email feedback as soon as possible, so you are kept informed without having to chase updates.
If you require any further assistance, please continue engaging with us via direct message on Hello Peter, and we’ll ensure you are assisted.
Warm regards,
Webafrica Crew