Webafrica cannot relocate a line

I have been trying for over a week to relocate my line from one property to the next. The distance is literally 3km. The biggest issue is that you cannot speak to anyone. I have been trying for 3 days in a row now to follow up. The average time I waited for an agent is 2 to 2.5 hours. Today I started the "conversation" at 1.04. It is now 3.47 and I have not dealt with anyone. The previous times I did manage to message someone, I was taken through a very painful process of verifying who I am. That I can still understand, but then having to explain in detail where the property is is soul-destroying. I work from home, and every day that I do not have internet, I lose money. The interesting thing is that Webafrica has deducted the payment from my account for this month. That seems to be seamless, it looks like when it comes to actually providing the service that I am PAYING for, that is a problem. At this point, I just want to cancel my subscription, but even that has to go through Willie the Bot.