WebAfrica cannot move Fibre to new location.

I app**** to have my Fibre moved to a new address on 25 Nivember 2024. I received a mail confirming that it would be done, and I was praised for thinking ahead and informing them timeously.

Long story short, I've moved and still have no connectivity on 15 January 2025. I've had to email to follow up, and was originally told the order was paused. I wasn't informed.

I'm told my building is a block of flats, and they need a unit number. I've sent photos (streetview, and an aerial view), water and lights accounts, GPS locations, google location, lease agreements, and exact coordinates. I found an OpenServe box, sent pictures of that too.

The attitude is horrid, simply saying I must provide my unit number, as it's an apartment. But it's a house, there are no units.

I'm so frustrated, losing thousands daily. I cannot service my clients.

WebAfrica has a apathetic and pathetic response to any calls for help.