Webafrica cancellation nightmare.

After being a loyal customer for 11 years. I started as an ADSL customer and moved all the way to being a fiber customer. Suddenly one month ago they decided to apply a change in my account, which resulted in an additional charge of more than 200 per month. I contacted them regarding this extra charge and they decided to cancel my VOIP service. Now they cannot restore the original service which caused me to lose my number. I have requested them to cancel as they are changing the terms of my contract and they want to apply a cancellation fee of 999, even though I have been a customer for many years. I have spent countless hours trying to sort the problem and they simply do not care. I advise that you stay away from this company, all they want is your money! Their customer service through whatsapp is pathetic and most of the time they simply do not answer and then simply send a message saying that you are being disconected due to no activity, then you need to start all over again. I repeat, stay away, this is a pathetic company which knows nothing about customer service!