WebAfrica Cancellation a toll order.

On the 2 Aug 2023 I requested WebAfrica to cancel my fibre contract as I was relocating. I provided all the necessary documents that they needed to terminate, however I am still being debited (2 months later) for a service that I am not using. When I call *** the only option to speak to someone is given to people who want to sign-up. If one has a querry regarding billing the only option is for a Watsapp chat which I am not getting help from chatting with the consultant. WebAfrica is quick when it comes to sales that bring money in, if it is for queries relating to erroneous billing they are not forthcoming in refunds. I am frustrated and would never recommend WebAfrica.