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MH
Mustapha H

1 reviews | Active since Aug 2017

01 Apr 2026, 09:11

Webafrica Cancelation

I have been a subscriber of Webafrica since 2024 For months I have trying to get hold of someone to speak to and relay my queries, but to no avail, countless times redirected to to the the chat on their app The only time you ever get to speak to someone is when they want you to sign up to take your money, after that, no calls, no personal touch, only app chat & account msgs

February I tried canceling on app, only for them to tell me my contract will only be canceled in May As fat as I know, you can give month notice to any contract that has come to term

I was told only in May 2026, (no confirmation thereafter) I was told it will cost R1000 to cancel I was also boldly told to deliver the router I got with my sign up in 2024 to Montague Gardens Every service provider I've been with, never asked for any router back after 1 year of subscription

I am very appalled by their service, system & demands This is beyond acceptable on any level P. S ! Once your chat has expired, there's no trace for you to refer back to

Please advise

0
Replies (2)
MH
Mustapha H's update01 Apr 2026, 09:36
Reviewer Update
I neglected to mention that wifi /fibre has been throttled for most of the contract term
Webafrica
Webafrica's reply01 Apr 2026, 12:03
Official
Hi Mustapha, we completely understand how frustrating your experience has been, from the difficulty reaching support, to the app-only chat limitations, the unexpected cancellation requirements, and the fact that your WiFi/fibre was throttled for much of your contract. It’s clear this caused unnecessary stress and disappointment, and we appreciate how patient you’ve been throughout the process. 
Although your cancellation has already been completed, we want you to know that your feedback about the service, system, and overall experience has been carefully noted. Sharing your perspective helps us identify areas where we can improve and make our processes clearer, more reliable, and more customer-friendly. 
If you require any further assistance or have additional questions, please don’t hesitate to reach out, we’re here to help. 
Thank you for taking the time to bring this to our attention. We truly value your input and will continue working to provide a smoother experience for all our customers. 
Warm regards,
 Webafrica Crew