1 reviews | Active since Jun 2026
webafrica can do better
i had recently app**** fora service with webafrica to which my account was debited R2230,00 subsequently i was told that my service cant got ahead , thus i asked for a refund via email. Two weeks ago my service was connected by some sheer miracle, needless to i then requested that i be refunded less the service fee and 1st month subscription, Its been three weeks and a half and to my dismay i am told every week that its going to take 2-5 days before my refund reflects onto my bank account, i have been online on their chat for an hour without much resolve or care, Guys you are loosing money hand over fist , you can do better and May i please have my R1560,00 refunded into my account with some urgency as i would not mind also to earn some interest on it (PRETTY PLEASE)
We can understand how frustrating it must be to wait several weeks for a refund that you've been actively following up on, especially after being given multiple timeframes for when the funds would reflect.We can see that you recently spoke with one of our consultants, and an escalation has already been submitted to the relevant team to review the status of your refund request and provide further assistance. Your concerns regarding the delay have been noted, and the team will be investigating this matter as a priority.We appreciate your patience while this is being attended to and understand the importance of receiving a clear update. As soon as feedback is available from the relevant department, it will be communicated to you.Warm regards,
Webafrica Crew
Best regards,
We can understand how frustrating it must be to wait several weeks for a refund that you've been actively following up on, especially after being given multiple timeframes for when the funds would reflect.We can see that you recently spoke with one of our consultants, and an escalation has already been submitted to the relevant team to review the status of your refund request and provide further assistance. Your concerns regarding the delay have been noted, and the team will be investigating this matter as a priority.We appreciate your patience while this is being attended to and understand the importance of receiving a clear update. As soon as feedback is available from the relevant department, it will be communicated to you.Warm regards,
Webafrica Crew
Best regards,