MR
Mars R

1 reviews | Active since Sept 2014

01 Oct 2018, 09:56

Webafrica Call Recordings

How long will it take to get the CALL RECORDINGS that happened when I had purchased LTE-A and agreed on a contract with you guys? How many times do I have to call and how much money do I need to spend in order to speak to someone on customer care line instead of listening to some ****py jokes? I requested the call records a month ago. Still no response.

0
Replies (2)
Webafrica
Webafrica's reply01 Oct 2018, 10:06
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

MR
Mars R's update01 Oct 2018, 10:19
Reviewer Update
Hi - I have sent the details as requested. How long will it take to get a response? I am using Hellopeter to communicate with you guys as I am not interested to listen to jokes for half an hour before someone takes the call on your support number.