JC
John C
1 reviews | Active since Jan 2022
02 Jun 2026, 13:03
Webafrica
I’ve recently moved out of the property Webafrica installed fibre have a two month notice for the cancellation
Got the cancellation email and waiting the month out and paid even though I’m no longer at the property 1st June I got a message to say line was terminated then a few hours after that it’s was activated again
Got in contact with them they saying it was terminated and activated again but they can’t tell me how and who knowing good and well I’m the account holder
Reached one of the agents very rude I wanted to speak to a manager but he consistently said no his not going to give me the refund and the line will stay active all screenshot taken for evidence
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
02 Jun 2026, 13:22Hi John,
We understand how frustrating and concerning it is to go through the cancellation process correctly, only to then experience unexpected activity on your account afterward. Cancellation should always be clear, final, and handled without any additional issues, and this is not the experience we want for you.
A request has been sent to the team handling Vuma Reach cancellations to review your account in full and reach out to you directly. They will look into the cancellation timeline, the unexpected reactivation, and the refund concerns you’ve raised to ensure everything is aligned correctly and resolved.
If you require any further assistance, you’re welcome to continue engaging with us via direct message on Hello Peter, and we’ll keep things moving.
Warm regards,
Webafrica Crew
We understand how frustrating and concerning it is to go through the cancellation process correctly, only to then experience unexpected activity on your account afterward. Cancellation should always be clear, final, and handled without any additional issues, and this is not the experience we want for you.
A request has been sent to the team handling Vuma Reach cancellations to review your account in full and reach out to you directly. They will look into the cancellation timeline, the unexpected reactivation, and the refund concerns you’ve raised to ensure everything is aligned correctly and resolved.
If you require any further assistance, you’re welcome to continue engaging with us via direct message on Hello Peter, and we’ll keep things moving.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 13:22
Official
Hi John,
We understand how frustrating and concerning it is to go through the cancellation process correctly, only to then experience unexpected activity on your account afterward. Cancellation should always be clear, final, and handled without any additional issues, and this is not the experience we want for you.
A request has been sent to the team handling Vuma Reach cancellations to review your account in full and reach out to you directly. They will look into the cancellation timeline, the unexpected reactivation, and the refund concerns you’ve raised to ensure everything is aligned correctly and resolved.
If you require any further assistance, you’re welcome to continue engaging with us via direct message on Hello Peter, and we’ll keep things moving.
Warm regards,
Webafrica Crew
We understand how frustrating and concerning it is to go through the cancellation process correctly, only to then experience unexpected activity on your account afterward. Cancellation should always be clear, final, and handled without any additional issues, and this is not the experience we want for you.
A request has been sent to the team handling Vuma Reach cancellations to review your account in full and reach out to you directly. They will look into the cancellation timeline, the unexpected reactivation, and the refund concerns you’ve raised to ensure everything is aligned correctly and resolved.
If you require any further assistance, you’re welcome to continue engaging with us via direct message on Hello Peter, and we’ll keep things moving.
Warm regards,
Webafrica Crew