Webafrica: Bunch of useless *******!!

I would give WebAfrica ZERO stars if possible. This is an ongoing complaint from January 2020 to present.

I submitted a 'moving house' request to Webafrica in November 2019. The new home that I moved to already had an existing Webafrica fibre line installed and I was promised that they would meet pricing from Afrihost on the package I selected. December 2019 and January 2020 were a complete waste of my time. Webafrica double charged me, charged the incorrect amount and did not refund the overpayments. I then cancelled the service after numerous complaints only to discover the final insult from Webafrica: a R3734 cancellation fee for a line which they did not install.

I have numerous emails with the original sales person who took the order, the actual moving house request, emails with their team when I cancelled, including their retentions team. All of whom confirmed that not only are there no cancellation fees because an installation was not done by Webafrica, a refund for the overpayment would be processed.

The payment is running off my debit card. I can't get a hold of A SINGLE SOUL at Webafrica who has a cooking clue or the desire to fix this situation. I've contacted them about debiting my account and the subsequent R310 overdrawn payment fee I've been charged by FNB. Not to mention, I can't cancel my card because I have other debit orders running off my card.

Webafrica are the ABSOLUTE WORST service provider running. They're incompetence is astounding! The lack of passion or service to clients is on par with the Government and I'm sick to death of going backwards and forwards with a useless provider.

I want this FIXED. I want my fees refunded. I want my details ERASED from Webafrica's database and I want confirmation that they have absolutely NO DETAILS of mine stored anywhere in their system.

That's how sick and tired I am of dealing with useless Webafrica