WebAfrica broad daylight ******* and gross incompetence

I signed for Wi-Fi services with WebAfrica almost 4 months ago but till to date, I have never been connected even once but I now have a billing for no service and they claim that my never existed services have been suspended. They have made it very difficult to communicate with them but a WhatsApp facility that takes no less than two to three hours to try and explain what is wrong with the no connectivity but never gets to the end and you will be referred to what they call Premium but never get helped. Even terminating their agreement for no service delivery it has become impossible. So I am caught up in between a hard place and the rock, not knowing what to do. See proof of this gross incompetence and broad daylight ******* by WebAfrica