Webafrica BREACHES CONTRACT - And has the Audacity to bill you for their bad administration practices.

Where do i start here?

Breach of contract!!! Signed up on last the last day of their October - November promotion in 2017 for a 55GB + 55GB special. Which gives the consumer a total for the month of 110GB. LTE Rain. Every single month since inception date i was capped at 55GB of my total 110GB. Every month for 5 months i phoned in and was promised by Webafrica that the issue would be resolved. Their solution during those months was to load more data manually onto my account. This came with its own issues as they would debit my account again and then put data into credit which ultimately led me to open a new bank account in order for them to only be able to debit once, this came with fees for failed debit orders aswell. After the 6 month of this absolutely pathetic service and constant empty promises a person grows very tired. So on the 6 month i call through as usual because i want the service i diligently pay for only to be told by a consultant that I was never loaded onto the 110GB special and that from that point forward i would only receive 55GB!!! BREACH OF CONTRACT!!! This was not going to sit well with me at all since i have emails that prove i did everything on my end properly and their admin or lack thereof was the cause of this so I asked what their "Fix" for this predicament would be. I was advised by them to close the 55GB and reopen their 50GB + 50GB special through them with Cell C i have had no problem with this account. However they have the audacity to email me a bill for closing the original account, They say it is a clawback fee of R500 for cancelling my account before their twelve month term had ended. ARE YOU KIDDING ME? Web Africa Breaches contract,,,,runs up costs on both your time and money,,,,,doesn't provide agreed upon service and wants to charge you for it ? No out of a matter of principle i will not pay your claw back fee. Show me the staff member who was supposed to action my original agreement and did not and make it come from their pocket. Give me a form of remuneration for the failed debit orders and the hours,,, and i do mean Hours of wasted time on the phone with you. Come on Webafrica are you serious?