Webafrica bills for a router already returned per their instructions...

A word of warning- never use Webafrica LTE service - they force you to take a second hand router as they claim only their routers work with the service - then when you cancel and return the router with a Proof of Delivery - they bill you and claim your router hasn't been booked into their warehouse. R1999.00 for a secondhand router that was returned on time in original packing with cables. For the past week I have tried to resolve via their only available service portal "whatsapp" which is absolutely outrageously not fit for purpose. So if I have proof that I returned my router "signed POD" who's responsibility is it? Well according to Webafrica mine. R1999.00 for a second hand router that has been returned...I thought they were a professional company but seems they just a organisation that refuses to engage you unless its anonomously on a whatsapp chat.... DONT GET CAUGHT OUT ON THIS ONE