WebAfrica Billling and Whats app channel horrible

Morning. I would like to express my disappointment regarding my billing issue which has not been resolved despite me reaching out to Web Africa last week regarding the issue. The worst part about it is Webafrica does not have an accounts section where one can call and raise their issues. For support and billing issues one has to use their Whats app channel. that Whats app channel leaves a lot to be desired. You initiate the chat. For an agent to start chatting with you it takes an hour. Then as you chat the agent either does not fully understand the matter one is raising. They then transfer you to a different department. Then again you have to wait another 30 to 40 minutes just for another agent to join. The worst part is you have to go through the whole verification process again with the new agent. You have to again repeat the same issue you have told the previous agent. It goes on and on and you spend 5 hours with no resolve in sight. My issue has still not been resolved. Two weeks now.