WebAfrica (billing only) - Incorrect billing and unable to resolve.

This refers directly to their billing department and not the actual fibre service.

They continued cancel my connection end of May despite the reversal order to do so via multiple channels. They reconnected me in June but did so on a new package. The new cancellation was due end of July. They continued to insist a installatiom was done in June and want to charge me the full clawback. After speaking to several consultants and have emails indicating it was mistake on their side, they continue to try bill me for the clawback. Every new consultant, the story has be explained again, then transfered to another consultant and it must be explained again. This has been going on since early July. Must have spoken to 20+ consultants by now.

I am waiting on the Fibre network to activate at my new address and was willing to stay with them but this experience reminds me of other Telecom/ISP providers which takes months to resolve a cancellation order. Very frustrated with WebAfrica now.