Webafrica Billing Chaos and Useless Support

For the past three months I have been struggling with Webafrica’s billing system. The debit order did not go through on the 1st as it should, and I was unfairly charged penalty fees for late payment. To avoid this, I even made a manual EFT payment using details provided by one of their agents, sent proof of payment, and contacted support — yet my WiFi was disconnected and the system still shows I haven’t paid.

On top of that, I have been trying to cancel my debit order because it causes duplicate payments some months, leaving me chasing refunds. I simply want to make manual payments, but Webafrica cannot even assist with this basic request. Their WhatsApp line is useless — the agents only give one-line replies, never provide real solutions, and are not helpful at all.

This ongoing situation is unacceptable. Customers should not be penalized for Webafrica’s system failures, nor left without proper support when trying to resolve billing issues.