WebAfrica billing chaos and the terrible service which follows

Besides being charged three times already this month, not being to get through to a service agent on their whatsapp support line, my query logged on their website just closed without any response, referring me to the whatsapp service, that attempt being closed after two hours of trying to connect me to an agent, they really still insist that since I did not give notice of cancellation on the 1st when the problems started, that next month would be my calendar month notice.

Got an email stating that the refund would be in my account by 14h00 the day after getting double billed and instead as mentioned before, got surprised by a third charge to my card. Now the latest is that it may actually take a week or longer.

Then I try to get my fibre service number which I would need for ordering a new service and guess what?? Cannot get connected to a service agent.

Absolutely pathetic WebAfrica