1 reviews | Active since Sept 2015
Webafrica Billing
Hi,
I am so annoyed at Webafrica, I ordered fibre and they came to install it on Friday. They then proceeded to bill me for a full month even though I have not received the router yet. No pro-rater rate at all.
Now I get a second invoice for the next month. No one has informed me that the full amount for a month will be charged once the line is active. So now for getting Fibre it is actually costing R2000 for the first month. Most people would only want a service to start on a new month if you guys are charging a full month for a couple of days.
I already logged a ticket with the WebAfrica and all the guy said was "we dont do pro rater". If you going to do that why dont you inform your customers?
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica